Frequently Asked Questions

Everything you need to know about CLAE products, shipping, and returns.

What materials are used in CLAE footwear?

We prioritize high-quality, sustainable materials including premium leathers from certified tanneries, recycled polyester, and innovative vegan alternatives like cactus leather and recycled mesh.

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by destination but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that items marked as Final Sale are not eligible for return or exchange.

How do I find the right size?

Most of our silhouettes run true to size. We recommend checking the specific size guide on each product page, as some of our vulcanized models may have a slightly narrower fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Afterpay or Klarna.

How should I clean and maintain my shoes?

For leather styles, we recommend using a damp cloth and a mild leather cleaner. For our vegan and textile models, a soft brush and cool water are best. Avoid machine washing to preserve the integrity of the materials.